Cancellation policy

Purchase Options Cancellation Policy

Last updated: October 14, 2026

This policy applies when you purchase a piece from Mine Burgess Ceramics using a preorder purchase option. Please also read my Return, Refund and Cancellation Policy.

Preorders and payment

A preorder allows you to purchase a piece for later fulfillment. Please check the selected product option’s estimated processing time before ordering.

My current preorder option requires full payment at checkout. There is no remaining balance to collect later, and purchasing through this option does not enroll you in recurring deliveries or subscription charges.

Processing time is separate from shipping transit time. Expedited shipping does not shorten the time needed to make or prepare your piece.

Requesting cancellation

To request cancellation, email mine@mineburgess.com or use Help with My Order. Include your order number if available, or your name and the email address used at checkout.

For made-to-order and custom orders, contact me within 48 hours of placing your paid order to cancel for a full refund. Your request counts from the time I receive it, even if I reply later.

For individually specified custom work, cancellation requests after 48 hours may involve reasonable, lawful deductions for documented work completed and materials committed, as disclosed and agreed before payment. I will explain the calculation and refund the remaining amount due.

Other cancellation requests follow my Return, Refund and Cancellation Policy and applicable law.

Changes and delays

Contact me promptly if you want to change your order. Some changes may become impossible during making or firing, or affect the price and timeline. I will explain any revised terms and obtain your agreement before proceeding.

If I cannot meet the promised dispatch window, I will provide an updated estimate and the cancellation and refund options required by law, including obtaining consent to an extended wait where required.

If I cannot fulfill your order, I will notify you and promptly refund the unfulfilled order as required.

After dispatch

Returns, delivery problems and damaged or incorrect items are covered by my Return, Refund and Cancellation Policy.

Custom, personalized and standard made-to-order pieces are excluded from voluntary change-of-mind returns where legally permitted. I do not accept voluntary international returns or exchanges.

These restrictions do not remove mandatory consumer rights, including applicable statutory withdrawal rights or remedies for damaged, defective, incorrect or undelivered orders.

For questions, email mine@mineburgess.com.